We used Universal Home Design to remodel a large master ensuite, install new wooden floors for a guest bedroom, inspect and replace water pipes that were leaking from the third floor to the basement, and replace walls that had water damage.<br>
Ory, at Universal Home Design, is a professional and extraordinary contractor. He was referred to me by a good friend. From the first call to the completion of the project, we felt confident and trusting of Ory and his crew.<br>
At first, I reached out to inquire about fixing water damage from an ongoing leak from the third floor down to the basement. Ory said he could come by that same day, then gave me a time and showed up within minutes of the appointment.
He was very friendly and patient as he sat down and took his time to get to know me, my in-laws (it was their house) and, my husband, answering all the questions we had and making sure everyone was on the same page.<br>
As he began to investigate the root of the problem, he walked us around the area, explaining his findings and the ways to fix it.<br>
The original plan was to replace the shower, but as our family felt more confident with Ory, we decided to remodel the entire bathroom.<br>
This was exciting yet nerve-wracking for my retired in-laws but Ory went beyond his call of duty and treated them like friends, walking us through the entire process. He made things easy, bringing samples for us to choose from and giving clear, direct instructions on the items we needed to order. When we went to the tile store, he came along and gently guided us. He never pushed a product or style and was very good at listening, and communicating his ideas, suggestions, advice and concerns.
The crew, at Universal Home Design, were on time every day on the job. They were courteous and hard working and always cleaned up after themselves. Ory always introduced every crewmember so we knew their names and who was coming through the house.<br>
Throughout the remodel, he kept me on track with the fixtures and timeline I needed to order them. He was thorough, always making sure I have the info and specs I needed for the research to make my selection.<br>
When things were installed, Ory would check in to see if we were happy and he always prefaced with, « if you’re not happy, I have no problem taking it out and doing it again. » He would never make you feel guilty or bad about anything. Actually, when our bathtub was installed, we realized it was too small so he took it out, ordered and paid for a new one and took the loss on the return.<br>
When I went out of town, leaving my retired parents with Ory in the middle of the project, he texted and called periodically to give me updates and sent pictures of the progress. My parents had no issues or concerns throughout the entire process. I think Ory probably sets the record for the most responsive and communicative contractor in the world – for real!
I can not say enough great things about Ory. The bathroom looks amazing and my parents are really enjoying it. The quality and workmanship are superb and we are very pleased, especially my parents who get to enjoy it.
I highly recommend Ory and his team but with reservation because I’d rather keep Universal Home Design all to ourselves!